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Events

Our team members are regularly participating in workshops, international conferences and other occasions where quality management is the core of the discussion and experts get together to discuss latest development. This section features events, where you can meet us or where we actively participate by delivering speeches or lectures.

Strategic Customer Service - Winning Practices from World’s Leading Companies

In today's highly competitive scenario, a company's success depends on its Customer Service. Almost every CEO says "Our Customers are our top priority" / "We exist to serve our Customers". Yet many companies fail to deliver consistent levels of superior service. They continue to lose customers, revenue, brand image and customer loyalty. Why? Because most of the companies lack strategic view of the customer service and are tactical in approach.

 

This one day Strategic Customer Service program has been designed based on years of credible research, experience and reading on how world’s leading companies such as Disney, FedEx, Harley Davidson, Johnson & Johnson, Toyota etc. have created organizations with a Soul of Service and compete on Service not on price. Interested to build a culture of service excellence? quantify the business impact of poor customer service and ineffective service recovery? and more.

Please click the flyer and read on....this course is for you and your organisation.

For more information, please call +97150-5534570 / contact@qualityindeed.com

ASQ UAE Quality Professionals Award Ceremony

Under the Patronage of H.E. Sheikha Lubna Bint Khalid Al Qasimi Minister of International Cooperation and Development, UAE, the American Society for Quality, UAE is hosting the Inaugural ASQ UAE Quality Professionals Award Ceremony.

ASQ MENA Regional Quality Conference

04-05/11/2015 | Hotel Ritz Carlton, DIFC, Dubai

I will give a keynote speach during the event and would be happy to meet you in person during the conference.

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