In today's highly competitive scenario, a company's success depends on its Customer Service. Almost every CEO says "Our Customers are our top priority" / "We exist to serve our Customers". Yet many companies fail to deliver consistent levels of superior service. They continue to lose customers, revenue, brand image and customer loyalty. Why? Because most of the companies lack strategic view of the customer service and are tactical in approach.
This one day Strategic Customer Service program has been designed based on years of credible research, experience and reading on how world’s leading companies such as Disney, FedEx, Harley Davidson, Johnson & Johnson, Toyota etc. have created organizations with a Soul of Service and compete on Service not on price. Interested to build a culture of service excellence? quantify the business impact of poor customer service and ineffective service recovery? and more.
Please click the flyer and read on....this course is for you and your organisation.