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Thought Leadership

We are pleased to share with you our experience of implementing quality & excellence strategies for building a culture of excellence in organizations, countries etc. Topics include Customer Experience, Customer Journeys, EFQM / DQA, UAE 4th Generation GEM, Service Quality, ISO:9000, Re-engineering, Six Sigma, Process Management, State of Quality in UAE, Best Practices etc. Experiences have been presented in local, regional & international conferences. These should help you not only enhance your knowledge but also apply them at your workplace and avoid the pitfalls. 

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Successful Strategies for Creating, Achieving & Sustaining Culture of Excellence

7th Nov. 2019

Oct. 2017, Daytona, Ohio, US, Virtual

Quality, Customer Service, Shoolini University, Solan, India

Sept. 2017

Strategic Customer Services, Best Practices, Lebanese Society for Quality in Health, Beirut

Dec 2016

Applying Principles of Excellence, Real Life Examples, AUB, Beirut, Lebanon

Dec. 2016

ASQ Global State of Quality Research 2, DQG, Dubai

Nov. 2016

Strategic Customer Services, Best Practices from World's Leading Companies, 2nd ASQ MEA Conf., Dubai

2016

Achieving & Sustaining Excellence Learning from Best Practices

Mumbai, November, 2015

Achieving & Sustaining Excellence in Public Services ASQ Regional Conf Dubai 2015

Dubai, November 2015

Achieving & Sustaining Excellence, 1st ASQ MENA Conf., Dubai

2015

Strategic Customer Service, Thought Leadership, Future Summit Financial Ind., Dubai

2014

UAE's Journey Towards Excellence Slovenia Conf.

2014

20 Years of UAE's Journey Towards Excellence

2014

Business Transformation Thru Reengineering, Dubai

2014

Service Excellence, MEIRC Conf., April 2014, Abu Dhabi

2014

The EFQM 2013 Model Changes - Implications for Organizations

2013

Soul of Service, Quality & Excellence Conf., Dubai

2012

ICT Key Enabler of Services, ISACA Conf., Bahrain

2010

BPR or ERP - What comes First?

2002

Power of the Processes

2002

Process Management

2002

Quality Movement in UAE, Hongkong

2001

Electronic Quality Mgt. System, Bahrain

1999

Why Do I Do What I Do?

1998

Business Process Reengineering Refinery Case Study, Bahrain

1997

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