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Training

 

We are UAE’s leading training provider offering wide range of training programs in the field of Quality, Excellence, Customer Service. Objective is to help organizations create a culture of continual improvement, excellence and customer service and thereby enhance their business performance and achieve sustainable performance.

 

Knowledge transfer and competency building is our core strength. We design training programs based on international frameworks (such as EFQM), ISO standards (such as ISO 9001, 14001), best practices, certified Body of Knowledge, thought leadership etc. Training modules are continually updated, based not only on the latest global management principles and practices, but also on field research, first-hand experience, customer feedback, in-depth knowledge of the region, industry specific requirements of organizations etc.

 

Courses are designed and delivered by highly qualified professionals and subject matter experts. Based on customer needs, courses are customized to meet them. Made-to-order training courses offer our customers at cost effective and content-adaptation benefits.

Training Methodology
To ensure effective delivery of training program, we use variety of training and facilitation methods and techniques aimed at enhancing individual and group interaction while maximizing learning. Some of these methods used are:

 

  • Action learning/ problem solving;

  • Case studies, and small projects;

  • Group debriefs;

  • Group discussions;

  • Individual and team exercises;

  • Presentations;

  • Role-plays;

  • Self-analysis questionnaires and learning instruments and

  • Video films

Training Services

Our range of training services include:

  • Assessment to excellence frameworks such as Dubai Quality Award (DQA), Sheikh Khalifa Excellence Award (SKEA), MRM Business Award etc.

  • Auditing of management systems (ISO 9001, 14001, 18001, 10002 etc.)

  • Benchmarking and Best Practices;

  • Business Excellence Awards like DQA, SKEA, MRM Business Award etc.;

  • Business Process Management;

  • Business Process Reengineering;

  • Corporate Governance – Principles and Practices

  • Customer complaints management systems implementation (ISO:10002)

  • Customer service;

  • Customer satisfaction measurement;

  • Environment management systems implementation (ISO:14001);

  • Food safety management systems implementation (ISO:22001);

  • Health and safety management systems implementation (OHSAS: 18001);

  • Kaizen and 5-S;

  • Lean Management;

  • Performance management (Perception Measures and Performance Indicators KPIs);

  • Quality management systems implementation (ISO:9001);

  • Quality and Process Improvement;

  • Risk management systems implementation (ISO:3100);

  • Service Excellence and Standards and

  • Six Sigma Green Belt and Black Belt

  • Strategic Customer Service - Winning Practices from World’s Leading Companies

 

Please download our training overview for better overview. For more enquiries, please contact us.

Testimonial

"Better understanding of audit process relative to end customer. And all the tools that were taught will help me in my career."

Attendee of Quality Auditor Course

Our Services