We are pleased to share with you our experience of implementing quality & excellence strategies for building a culture of excellence in organizations, countries etc. Topics include Customer Experience, Customer Journeys, EFQM / DQA, UAE 4th Generation GEM, Service Quality, ISO:9000, Re-engineering, Six Sigma, Process Management, State of Quality in UAE, Best Practices etc. Experiences have been presented in local, regional & international conferences. These should help you not only enhance your knowledge but also apply them at your workplace and avoid the pitfalls.
This book helps organisations of all sizes and types participating in the Business Excellence awards process. It provides strategies with valuable tips for winning the business excellence award. It has been written from a practical perspective with lots of examples from different industries and based on over 18 years of experience of the author.