In a fiercely competitive market place, world class organizations use Quality as a product and service differentiator to gain competitive advantage, market leadership and enhance customer experience. To create a culture of Quality and Excellence is not easy. Many organization transformation initiatives fall short of their expectations.
Over the years we have helped organisations from diverse industries, cultures and sizes to streamline processes, transform through Management systems approach, become highly customer focussed, competitive, manage and satisfy their stakeholders, win prestigious awards etc.
We help create a culture of quality, excellence, performance, continual improvement and customer centric.
Perform audits and assessments to international standards and frameworks like ISO, DQA, EFQM etc. Use audit findings to improve performance.
We know where and how to find the right Quality & Excellence professionals at senior, middle & lower management level – for you.
Developing future quality leaders is our core strength. We design customized training programs in quality, excellence domain.
"The group discussion exercise after every module was helpful to understand and clarify doubts collectively."
"The usefulness of the model and its connection with the organization development."
"Authority of the Trainer (Sunil) over the subject and content. Very good, strong orator and very interactive session."
“I intend to implement what I learnt in my organization, must especially involve all stakeholders (relevant) in every decision we make as an organization.”
“I am extremely thankful to you for assisting us in winning the prestigious DQA for our hospital . without the support of someone like you who is having the best credentials, it would not have been possible. Thank you very much for the service provided to us. Hope to meet you on the auspicious award ceremony day.”
"Great speakers! Thanks for new learnings and for sharing the strategies and real-life experiences. Very informative and great presentation and inputs. - Attendee of Mastering Customer Journeys to Enhance Customer Experiences"