Best Practices & Benchmarking
  • Participated in international Benchmarking Clearing House study for Credit Cards
  • Conducted national level Benchmarking & Best Practice study for Dubai Quality Award. “Winning Practices” book published by DQA office, Govt. of Dubai
  • Developed & implemented Benchmarking & Best Practices process and procedure
  • Designed and implemented several Best Practice visits
  • Shared internal Best Practices with external agencies – locally & regionally
  • Developed & implemented Best Service Branch Award based on internal Benchmark & Best Practice framework.
  • Trained people in Benchmarking & Best Practices.