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About us
Who We Are
Partners & Consultants
Services
Advisory
Assesment & Auditing
Recruitment & Secondment
Training
Customers
Articles & Presentations
Media
contact
Customer Experience (CEX)
Advisory
Customer Experience (CEX)
Customer Experience (CEX)
Business Excellence Models (EFQM/SKEA/DQA/DGEP)
UN Public Service Award
Business Process Management (BPM)
Business Process Re-engineering & Improvement
Enterprise Risk Management
International Management Systems Standards (ISO)
Best Practices & Benchmarking
CSR– UN Sustainable Development Goals 2030
Employee Recognition Award Programs
Corporate Governance
Service Excellence
Customer Experience (CEX)
Develop CEX framework
Map customer journeys & their internal & external stakeholders
Develop & implement service excellence framework
Customer complaints mgt. systems to ISO standards
Develop and implement Service standards & use Mystery shopping to evaluate and improve.
Train people in CEX strategies, tools and techniques.
Mystery shopping
Develop strategies, policies, processes around CEX etc.
Develop service catalogues in line with international standards/ naming convention & Abu Dhabi Government guidelines
Design and deliver training programs and trained hundreds of professionals in service excellence, AD Govt. Customer services manuals, CEX
Deploy mystery shopping initiative & improve customer experience