Business Process Management (BPM)
Scope of services
  • Practiced Dr. Deming’s PDCA (Plan-Do-Check-Act) approach
  • Used Westinghouse Technology for improvement of processes and Michael Hammers methodology of process management
  • End to end process management focus
  • Radically changed the way businesses are managed
  • Integrated ISO:9001 requirements in BPM framework
  • Developed enterprise architecture of processes
  • Documented processes, procedures and forms (Level 1 through level 4)
  • Identified, mapped inter-relationships of business processes cutting across functional boundaries.
  • Industries serviced : e-Gov., Construction, Manufacturing, Banking, Government services, Sea port, Logistics, Free Zone operations, Oil & gas and many more.
  • Covering Core, Support, Management & Outsourced processes
  • Up-to 4 levels of documentation
    • Level 1 : Overall (business level processes and their inter-relationships)
    • Level 2: Covering all functions (HR, Banking, Procurement, Production, Maintenance, QC, etc.) – but end to end process flows.
    • Level 3 : Procedures / Work Instructions
    • Level 4: Forms/ Checklists/ etc.
Outcome / Benefits of BPM
  • Reduced process cost, time.
  • Improved performance in terms of efficiency, productivity, quality, health, safety, environment
  • Improved speed
  • Improved customer & employee satisfaction
  • Strong and effective BPM system
  • Improved competence of staff on BPM, Improvement strategies (5-S, Lean etc.)
  • Greater compliance to applicable legal and HSE requirements
  • Improved effectiveness
  • Improved teamwork and collaboration
  • Enhanced governance - transparency, accountability, independence, reduced risk